At NetGo Digital Service, we are committed to delivering high-quality digital marketing solutions and ensuring client satisfaction. Our services are tailored to meet each client’s specific needs. Because of the nature of digital services, we have established a clear and transparent refund policy to maintain fairness and integrity for both parties.
1. General Policy
All payments made to NetGo Digital Service for marketing, SEO, social media, or other digital services are considered final once the project has begun. However, we understand that circumstances may arise, and refunds will be evaluated on a case-by-case basis as outlined below.
2. Eligibility for Refund
A refund may be considered if:
- The service has not yet started (within 48 hours of payment).
- There is a verified failure to deliver the agreed-upon service, as detailed in the written proposal or contract.
- The client provides written notice of cancellation before any strategic or creative work begins.
Once our team starts research, campaign setup, strategy creation, or content development, no full refund will be issued.
3. Non-Refundable Services
The following services are non-refundable:
- SEO and Social Media Marketing Campaigns (once initiated)
- Paid Advertising (Facebook Ads, Google Ads, etc.)
- Website or Graphic Design projects after design approval
- Any third-party costs, subscriptions, or ad spend on behalf of the client
4. Partial Refunds
In special circumstances, partial refunds may be approved if:
- The client cancels a project mid-way, and a portion of the work remains incomplete.
- The work completed does not meet the service scope or contract requirements (after review).
Partial refunds are calculated based on the proportion of completed work and resources spent.
5. Refund Process
If you are eligible for a refund:
1. Submit your request in writing to support@netgodigitalservice.com within 7 days of your payment or project start.
2.Include your order number, project name, and reason for the refund request.
3. Our team will review your case and respond within 5–7 business days.
4. Approved refunds will be issued to the original payment method within 10–15 business days.
6. Service Modifications or Revisions
Instead of a refund, we may offer revisions, service credits, or campaign adjustments to ensure your satisfaction and deliver the best possible results.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at:
📧 support@netgodigitalservice.com
🌐 www.netgodigitalservice.com
NetGo Digital Service values transparency and customer trust. By making a purchase or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
